Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Items are not eligible for refunds due to a change of mind. You may return your item if it is received in a faulty or damaged condition. All out items are inspected thoroughly and finalised in our studio in Carlingford, Australia before being shipped to you. In the unlikely event an item is recevied damaged, you are able to return your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at couture@gatherandstitch.com. You will be asked to send through an image of the damaged item. Please note that returns will need to be sent to the following address PO Box 4341, North Rocks NSW 2151, Australia. Returns are to be made at your own costs. If the item is not eligible for a refund and found not faulty, the client will incur shipping costs to be sent back out.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at couture@gatherandstitch.com.

 

Fluctuations:
When choosing your gown or apparel, please take into consideration any body measurement fluctuations affecting your sizing from when you place your order to the date of your wedding. The items can be altered to a smaller size if you wish, it would be your responsibility to organise. Keep in mind that alteration services may not be able to cater for all fluctuations due to design or fabric restrictions. Please carefully consider your size at the time of your wedding before making an order.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us directly at couture@gatherandstitch.com. You will be asked to send through an image of the damaged item.

Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on sale items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at couture@gatherandstitch.com.